IT Support Desk

The system provides an easy to use interface for members of staff to create support requests. The administration interface enables engineers and administrators to create their own personalised worklists to see at a glance outstanding jobs in various categories.

Setup Options

• Create hierarchical Categories.
• Maintain lists of Departments, Locations, Job Titles.
• Create personalised email templates for sending emails from the Help Desk.
• Maintain lists of task status types, types of action, reasons for closing tasks.

Communication Features

• Personalised emails via the system.

Task/Support Request Tracking

• Customisable workspace giving quick access to all jobs within the system.
• Every action is recorded and can be viewed via a detail report.
• Export data in different formats.
• Add file attachments and send emails to customers and engineers.

IT Asset Management

• Manage IT assets and associated software.
• Assign assets to Contacts, Departments or to an Asset Pool (unassigned assets).
• Maintain categories for OS types, hardware types, and PC types.

Project Management

• Projects module is used to assign tasks to projects and view work-in-progress reports.